Terms & Conditions
General Terms and Conditions
By using our website you accept that:
You agree that you have read, understood and agree to be bound by our Terms and Conditions as stated on this website.
Rinni & Pearl reserves the rights to change these Terms and Conditions at any time. The most current version of our Terms and Conditions will be posted on our website at all times.
All prices stated on this website are in Australian Dollars.
You are not permitted to modify, copy, or interfere in any way whatsoever with the website without our express written authority.
You are not permitted to use the Rinni & Pearl logo or any graphic without our express permission.
All copyright and other intellectual property rights in all text, images and other materials on this website are the property of either Rinni & Pearl or our suppliers. Images of products and all copyright and intellectual property relating to same are the property of the relevant owner. No reproduction of any part of this website may be sold or distributed for commercial gain nor shall it be modified or incorporated in any other work, publication or website.
Nothing contained on this website should be construed as granting any licence or right to use any trademark displayed on this website. Your use/misuse of any trademarks displayed on this website, or on any other content on this website, except as provided for in these Terms and Conditions, is strictly prohibited. Rinni & Pearl reserves all its rights to enforce its intellectual property rights to the fullest extent of the law.
To the maximum extent permitted by law, Rinni & Pearl gives no warranties of any kind, whether express, implied, statutory or otherwise (including the implied warranties of merchantability) including warranties and representations that material on this website will be complete, accurate, reliable, timely, non-infringing to third parties; that access to this website will be uninterrupted or error free; that this website will be secure; that any advice or opinion obtained from Rinni & Pearl through this website is accurate or to be relied upon and any representations or warranties thereto are expressly disclaimed. We reserve the right to restrict or terminate your access to this website or any feature of this website or any feature or part thereof at any time. You agree to be bound by the laws of the State of New South Wales.
By placing an order with Rinni & Pearl you authorise us to send you promotional emails, exclusive sale offers and new product updates from time to time.
If these Terms and Conditions are not accepted in full, the use of this site must be terminated immediately.
Currency and Pricing
All prices are listed in Australian Dollars and include GST. Rinni & Pearl reserves the right to change prices without notice.
If, by mistake, we have under-priced an item, we will not be liable to supply that item to you at the stated price, provided that we notify you before we dispatch the item to you. In those circumstances we will notify the correct price to you so you can decide whether or not you wish to order the item at that price.
We have made every effort to ensure the correctness of all details, photographs and descriptions relating to products on our website. We do our best to display, as accurately as possible, the relevant size, length, colour and dimensions where applicable of each product. However, the actual colours you see will depend on your computer monitor and browser and therefore we cannot guarantee that your monitor’s display of any image is a completely accurate representation of the actual product.
Rinni & Pearl endeavours to ensure that all products shown on our website are available and ready for dispatch. However, in times of high demand occasionally a product will be on backorder whilst we are waiting on the arrival of new stock. We take all care to keep stock levels up to date at all times on our site but unfortunately sometimes there is circumstances beyond our control. If you purchase an item that is out of stock or on backorder you will be contacted as soon as possible via email or phone and advised of the situation. If any delay is not acceptable to the customer a refund will be issued immediately.
Please check your order confirmation email thoroughly. If there are any errors or changes please email us immediately. Please note that changes can not be made once your order is shipped.
If you do not receive an Order Confirmation Email you may have entered an incorrect email address. Please email us and we will correct the email address and send you a copy of your invoice.
All order cancellations must be emailed or sent in writing. Your order is considered current unless cancelled in writing (via email) by either the customer or Rinni & Pearl. Orders can not be cancelled after they have been shipped.
If payment is not made for your order within seven (7) days then your order will be automatically cancelled by Rinni & Pearl and returned to available stock, unless we receive notification from you.
Placing your Order
The most popular and easiest method of ordering is to do it securely through the website.
We accept a range of payment options to make paying for your purchase convenient, quick and easy.
1. Credit Card
We accept Visa/Mastercard via online merchant Paypal. You don’t need to have a Paypal account to make payment. Just select this option at checkout and you will be directed to the Paypal site to enter your card details. We receive your payment from Paypal without ever seeing your financial information. Your credit card details are not accessed, viewed or retained by Rinni & Pearl. Paypal is completely safe and secure with your financial information automatically sent with a high level of data encryption.
All international purchases must use credit card via paypal.
Visa/Mastercard via online merchant Square is also accepted.
AfterPay allows you to pay for your order in 4 equal fortnightly instalments with no interest or fees.
Your order will be processed as soon as you process your first payment with AfterPay.
To use AfterPay, simple select that payment option at the checkout and follow the simple steps to complete the setup of your account and make your payment.
All AfterPay orders are processed and shipped as normal. You don’t wait until all instalments are paid. The order will be processed once your completed order is received and processed through AfterPay.
To use AfterPay, you will need:
- A debit or credit card
- To be over 18 years of age
- To live in Australia
- Visa or Mastercard (AMEX is not accepted)
You can use AfterPay for all orders totalling up to $1,000 using a credit card and $500 using a debit card.
If you fail to make a payment on the due dates, you will be charged a late payment fee of $10 and an additional $7 fee will be charged if your payment remains overdue a week later.
For full terms and conditions, please read AfterPay Terms here: https://www.afterpay.com.au/terms/
Purchases will NOT be dispatched until payment is received and cleared.
All items in stock are posted within 2 business days of payment being received unless stated otherwise on the individual product description.
Items are posted through Australia Post. This is to ensure quick and reliable delivery of all items.
Rinni & Pearl will not be held liable for any parcel misplaced or lost within the postal system.
Please note that some items are sent to purchasers direct from our suppliers. If you purchase multiple items they may be sent in separate packages, however, if this is the case, you will be advised via email when your order is processed. You will only be charged one postage cost.
Postage rate depends on the article size and weight and will calculated at checkout.
International Orders – Rinni & Pearl is more than happy to ship our items to overseas customers via Australia Post Air Mail Services. Please contact us via email for shipping costs and delivery times to your country before completing checkout. Please note that some countries have taxes on parcels and these costs will be the responsibility of the customer.
If for any reason you are unhappy with your purchase, simply return the item within 14 days for an exchange or refund.
Items must be unworn/unused and unwashed with tags still attached and returned in the same condition as they were sent.
A credit note or refund will only be given on the item value. Delivery charges are not refundable. An additional delivery cost will be charged for exchanged items.
We have an extremely high quality control process in place and we don’t expect any items to have a fault. However, sometimes things are beyond our control so if an item is received in faulty condition then it will be exchanged with delivery costs paid by Rinni & Pearl.
Postage/shipping and handling of products is not refundable unless product is deemed faulty. Under no circumstances will a refund or credit be given if the products received are used, worn, washed, soiled, damaged or without original packaging and/or tags attached. These items will be returned to the customer with the customer responsible for any return shipping costs.
Should you wish to return an item for refund or exchange please contact us via our contact page for further information and instructions within 14 days from date of purchase.